8/07/2017 3:44:55 PM : The Australian Competition and Consumer Commission ACCC is checking if ISPs are delivering the internet as fast as they advertise. Over the next few months it plans to physically install 4000 internet speed monitoring devices on modems around the country it will then name the underperforming ISPs. The idea is to educate consumers. Despite Australians spending billions each year on broadband, four out of five don't know what speeds they're signing up for, according to recent ACCC survey.
6/07/2017 7:07:53 AM : A private college in Sydney is found to have breached consumer law when it signed up students to loans without them knowing according to a Federal Court ruling. The Australian Competition and Consumer Commission took action against the Unique International College in Granville.
27/06/2017 6:54:06 PM : The Federal Court has found failed skills training company Get Qualified Australia Pty Ltd engaged in unconscionable and misleading conduct by promising customers qualifications it was not able to legally offer. On the back of a case initiated by the Australian Competition and Consumer Commission, the court found Get Qualified made false and misleading representations by offering a moneyback guarantee that was almost always declined and claiming places in courses were limited.
3/06/2017 5:20:12 PM : The ACCC has launched Federal Court action against private health insurer NIB, alleging it misled customers by not informing them of changes in their coverage. The Australian Competition and Consumer Commission has alleged, between June 2011 and October 2016, NIB represented to members that several of its policies covered eye procedures and members would not pay any outofpocket expenses. NIB facing penalties of up to 1.1million dollars per breach.
8/05/2017 1:55:37 PM : Dominos Pizza is the first company to pay penalties totalling 18000 dollars for alleged noncompliance with the Franchising Code of Conduct. The ACCC issued two infringement notices to Dominos Pizza because it had reasonable grounds to believe that Dominos Pizza failed to provide its franchisees with a 201516 marketing fund financial statement and auditors report within the time limits prescribed under the Franchising Code. As marketing is often a significant expense for franchisees, its important that franchisors provide timely and accurate information about the marketing funds activities.
4/05/2017 8:51:36 AM : From 26 April 2017 Victoria will adopt new reforms for domestic building work dispute resolution. These reforms are part of the Victorian Government's consumer protection building reform package the Building Legislation Amendment Consumer Protection Act 2016 . Essentially parties to a Domestic Building Dispute will be required to have participated in Conciliation, prior to an application at the VCAT being heard.
25/04/2017 8:28:08 AM : The Minister for Communications has announced that the Australian Competition and Consumer Commission will commence a broadband performance monitoring program from mid 2017. Earlier this year the ACCC published a set of principles to assist internet service providers in ensuring that their advertising claims about broadband speeds are not misleading.
8/04/2017 7:40:57 AM : The ACCC is taking mobile phone maker Apple to court, alleging Apple is shortchanging iPhone and iPad users and breaking the law by refusing to look at devices repaired by other firms. ACCC chairman Rod Sims said under Australian laws, Apple could not refuse to repair faulty products if they had been repaired previously by another company. Denying a consumer their consumer guarantee rights simply because they had chosen a thirdparty repairer not only impacts those consumers but can dissuade other customers from making informed choices about their repair options including where they may be offered at lower cost than the manufacturer, he said
8/04/2017 7:33:52 AM : Vulnerable and disadvantaged tenants and consumers are set to receive increased Government assistance over the next four years, starting from July. The Tenancy and Consumer Program will receive an extra 1.1 million dollars in 201718, and a funding increase of more than 30 per cent over the four years from 201721.
27/03/2017 8:01:46 PM : The Federal Government has ordered the consumer watchdog to look into retail electricity prices amid a spike in power costs for consumers on Australias east coast. The Australian Competition and Consumer Commission will be given the power to demand information from electricity providers to get a detailed look into what is going on in the market and to see if further intervention is needed.
23/03/2017 9:32:12 AM : The Australian Competition and Consumer Commission has released its compliance and enforcement policy https:www.accc.gov.auaboutusaustraliancompetitionconsumercommissioncomplianceenforcementpolicy for 2017 which identifies a number of new priorities. The Commission will take a hard line approach against larger companies and individuals that have contravened the competition and consumer law. It will seek higher penalties from those that have breached the law.
9/03/2017 4:48:31 AM : The Australian Competition and Consumer Commission has brought proceedings in the Federal Court against Volkswagen and Audi over the diesel emissions scandal. The ACCC alleges the company used a device that could detect when the car was being tested and then lower emissions during tests
8/03/2017 8:15:24 AM : The Australian Securities and Investments Commission is taking Westpac to the Federal Court over its lending practices. The ASIC alleges that during December 2011 and March 2015, Westpac did not properly assess whether borrowers could meet their repayment obligations before signing their home loan contracts.
8/03/2017 5:35:03 AM : Jetstar and Virgin Australia have been fined hundreds of thousands of dollars for their use of misleading and deceptive pricing tactics. I think this is a very big deal, said Rod Sims, chairman of the Australian Competition and Consumer Commission. Consumers have been complaining about drip pricing for a long time. This penalty sends out a very important message to airlines
22/02/2017 8:04:45 AM : A Report of the Independent Review of the Code of Banking Practice has been completed. Also completed is a Report of the Independent Review of the Code Compliance Monitoring Committee. The Australian Bankers Association is expected to provide a full response to the report in March and aims to release a new Code by the end of 2017
10/02/2017 8:13:34 AM : ACCC chairperson Rod Sims says the review of BPs 1.8 billion dollar Woolworths petrol station takeover will be long, as local competition issues at the in excess of 500 service stations will need to be carefully evaluated.
10/02/2017 8:08:39 AM : ACCC chairman Rod Sims said the ACCC had carefully reviewed a string of highprofile decisions handed down late last year that had profound implications for business generally and would respond by seeking stronger penalties and instigating a review across the ecommerce sector.
11/01/2017 9:01:35 AM : Complaints about electronics and whitegoods have been rife according to the Australian Competition and Consumer Commission in 2016. The ACCC has released its analysis of complaints made to it under the Australian Consumer Law ACL, which protects customers from faulty goods and services. Under the law, retailers are obliged to give customers a remedy repair, refund or exchange for goods that are found to be not of a reasonable quality, including products that malfunction earlier than would generally be expected as reasonable. Acting chair Dr Michael Schaper in a statement, said consumers may still have rights under the ACL's consumer guarantees as they are unrelated to any manufacturer's warranty period.